PROTOTYPE PREORDER PAYMENTS
This policy explains when a 360 Pro Swing prototype preorder may be canceled or refunded. It applies to the Home Edition and 360 Smart Club AI prototype programs.
RESERVATION DEPOSITS
The Home Edition reservation deposit is $69.99 and the Smart Club AI reservation deposit is $149.99. A successful deposit places the order in the first-come, first-served prototype production queue. Because development, materials, and production planning may begin after payment, deposits are generally final and are not refundable solely because a customer changes their mind.
CANCELLATION REQUESTS
A customer may request cancellation before the remaining balance is collected by emailing 360proswing@gmail.com or calling 801-644-6633. Include the purchaser’s name, email address, product reserved, payment date, and Square receipt or order information. A request does not guarantee cancellation or a refund. Requests are reviewed based on the order’s production status, committed materials, payment history, and applicable law.
APPROVED REFUNDS
If a refund is approved, 360 Pro Swing will initiate it to the original payment method within 10 business days. Square and the customer’s bank or card issuer control when the credit appears, so additional processing time may apply. Shipping, customs, or other third-party charges already incurred may be nonrefundable unless the law requires otherwise.
DUPLICATE OR INCORRECT PAYMENTS
Contact 360 Pro Swing promptly if a payment was duplicated, made for the wrong prototype, or charged in an incorrect amount. Verified payment errors will be corrected or refunded as appropriate. Do not send complete card numbers by email.
DELAYS
A prototype queue position is not a guaranteed shipping date. If a promised shipment is materially delayed, 360 Pro Swing will provide any notice, consent, cancellation, or refund option required by applicable law. Customers should keep their email and contact information current so production notices can be delivered.
NON-FULFILLMENT
If 360 Pro Swing determines that it cannot fulfill a prototype order, all amounts paid to 360 Pro Swing for that unfulfilled order will be refunded to the original payment method. This does not include independent charges imposed by a customer’s bank, currency provider, customs authority, or another third party.
AFTER FINAL PAYMENT OR DELIVERY
After the remaining balance is paid, and after delivery, prototype purchases are final and are not returnable because a customer changes their mind, no longer wants the product, or prefers another product. This does not eliminate the 90-day limited prototype warranty, the documented shipping-damage process, or any right that cannot legally be waived.
CONTACT
Email 360proswing@gmail.com or call 801-644-6633. Written requests are recommended because they create a record of the date, order information, and requested resolution.
Effective August 23, 2026.